communication – AI Communications

Prep your business for Customers to expect more from you using Conversational IVRs

Companies must find effective ways to resolve consumer concerns Conversational IVR provide a unique voice-based and hands-free solution.

Enhance Your Business Operations With Video Calling SDKs

The technology of video conferencing has proved to be a blessing to businesses amid the pandemic. While everyone continues to work remotely/from home, it has become more than important to stay in touch with clients, suppliers, internal teams, partners and customers. Video calling SDK aids businesses in maintaining and strengthening relations and keeping the primeContinue reading “Enhance Your Business Operations With Video Calling SDKs”

The time to shift to new age contact centre solutions seems to have arrived sooner than we all thought!

2020 was a year of realisations. The pandemic induced large levels of panic amongst organisations to immediately gear up to the new way of working and adjusting to the new normal. Organisations had to make sure that hundreds and hundreds of customer service agents who could not travel to the office had to work fromContinue reading “The time to shift to new age contact centre solutions seems to have arrived sooner than we all thought!”

How are Communications APIs and Conversational IVR integral to customer interaction?

Whether it’s B2C, B2B or C2C, every kind of business has their own lot of customers with whom they should a maintain a good relation. Afterall, customers are crucial to the growth of a company. As a business owner, have you ever wondered how you can better the quality of interaction you have with yourContinue reading “How are Communications APIs and Conversational IVR integral to customer interaction?”

Why Text to Speech matters for Organisations and its Customers

In our busy lives we have gotten used to being constantly on the move. In the midst of the fight for time, the consumer market has gotten used to automation on a complex and basic level as well. While driving, to have an assistant read out their directions, reading out their messages, telling users aboutContinue reading “Why Text to Speech matters for Organisations and its Customers”

Video Conferencing SDK and Contact Centre Cloud Solutions- A Tool To Efficiency

Video conferencing SDK significantly affects productivity and efficiency due to which it is always better for your organisation.

How Digital Assistants Have Paved the Way for Large Scale Enterprises Who Are Now Communicating With their Customers Using A.I.

With the advent of the digital assistants, especially from Google and Amazon, has created a supreme awareness of how A.I. can make a interactions feel human, make a human laugh and make consumers to talk to organisations directly. Organisations have understood the potential of A.I. for the customer service vertical. Covid-19 has taught organisations aboutContinue reading “How Digital Assistants Have Paved the Way for Large Scale Enterprises Who Are Now Communicating With their Customers Using A.I.”

How COVID Exposed Companies and their Complacent Attitude Towards Conversational A.I.

For years, Artificial intelligence has been in existence. Digital assistants like Google Assistant and Alexa have paved the way for consumers to get familiar with interacting with artificial intelligence. There are many organisations that are unaware of the fact that artificial intelligence has come off age and needs to be considered as the new normal.ItContinue reading “How COVID Exposed Companies and their Complacent Attitude Towards Conversational A.I.”